Privacy policy

Effective Date: 11 August 2026

All Days Healthy Living, operated by All Days Food Ventures, respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and share your information when you visit www.alldayshealthyliving.com, purchase our products, contact customer support, communicate with us through WhatsApp, or otherwise interact with our services.

1. Information We Collect

We may collect the following information:

Your name
Billing and delivery address
Telephone and WhatsApp number
Email address
Account and login information
Products ordered and order history
Payment and transaction information
Enquiries, feedback, reviews, photographs, and messages sent to us
Device type, browser, IP address, and website usage information
Cookies and similar tracking information
Marketing and communication preferences

Payment information may be collected and processed directly by our authorised payment gateway or banking partner. We generally do not store complete debit card, credit card, UPI, or online banking credentials on our website.

2. How We Collect Information

We may collect your information when you:

Create an account on our website
Place or pay for an order
Enter your details during checkout
Contact us by telephone, email, WhatsApp, or through our website
Submit a complaint or damaged-package replacement request
Upload or send photographs relating to an order
Subscribe to our offers or promotional communications
Submit feedback, a review, or an enquiry
Browse or interact with our website

Some technical and usage information may be collected automatically through cookies, analytics tools, and similar technologies.

3. How We Use Your Information

We may use your information to:

Process, confirm, and deliver your orders
Verify and collect payments
Send order confirmations, invoices, and delivery updates
Contact you regarding an order or delivery
Respond to enquiries, complaints, and support requests
Review damaged-package claims and arrange eligible replacements
Maintain customer accounts and order records
Improve our products, website, services, and customer experience
Detect and prevent fraud, misuse, and unauthorised transactions
Send promotional messages where you have provided consent
Comply with accounting, taxation, regulatory, and legal requirements
Protect our legitimate business and legal interests

We will not use your personal information for an unrelated purpose without an appropriate legal basis or your consent, where required.

4. Sharing of Personal Information

We may share the information necessary to provide our services with trusted third parties, including:

Courier and delivery partners
Payment gateways, banks, and payment-service providers
Website hosting and e-commerce technology providers
Customer-support and communication platforms
Email, SMS, and WhatsApp communication providers
Analytics, advertising, and marketing service providers
Accountants, auditors, legal advisers, and other professional advisers
Government, regulatory, or law-enforcement authorities when required by law

These parties will receive only the information reasonably necessary to perform their respective services.

We do not sell or rent customers’ personal information to third parties.

5. Cookies and Analytics

Our website may use cookies and similar technologies to:

Keep the website functioning correctly
Remember your shopping cart and preferences
Maintain your login session
Understand how visitors use the website
Measure website and marketing performance
Improve website speed and user experience
Prevent fraud and strengthen security
Display relevant advertisements, where permitted

You can control, disable, or delete cookies through your browser settings. However, disabling essential cookies may prevent certain website features from working properly.

6. Marketing Communications

With your consent, we may send information about products, offers, recipes, health-related content, or promotions through email, SMS, telephone, or WhatsApp.

You can withdraw your marketing consent at any time by:

Selecting the unsubscribe option in an email
Replying “STOP” where that option is available
Contacting our customer-support team

Withdrawing consent from marketing communications will not prevent us from sending essential messages regarding your orders, payments, deliveries, replacements, or customer-support requests.

7. Data Storage and Retention

We retain personal information only for as long as reasonably necessary to:

Process and complete your orders
Provide customer support
Maintain business, accounting, and taxation records
Resolve disputes, complaints, and replacement requests
Detect and prevent fraud
Protect our legal rights
Comply with applicable laws and regulatory obligations

When personal information is no longer required, we will take reasonable steps to delete, anonymise, or securely dispose of it.

8. Data Security

We use reasonable administrative, organisational, and technical safeguards to protect personal information from loss, misuse, unauthorised access, alteration, or disclosure.

However, no website, payment system, storage platform, or internet transmission can be guaranteed to be completely secure.

Customers are responsible for protecting their account credentials. You should never share your password, payment OTP, UPI PIN, card PIN, or online banking credentials with anyone, including our employees or customer-support representatives.

9. Your Privacy Rights

Subject to applicable law, you may contact us to:

Ask what personal information we hold about you
Request correction of inaccurate or incomplete information
Request updating of your personal information
Withdraw consent previously provided
Opt out of promotional communications
Request deletion of eligible personal information
Raise a privacy-related question, complaint, or grievance

We may need to retain certain information for order fulfilment, taxation, accounting, fraud prevention, dispute resolution, or compliance with applicable laws.

To protect your privacy, we may ask you to verify your identity before processing a request relating to your personal information.

10. Children’s Privacy

Our website and online purchasing services are intended for adults.

Individuals under 18 years of age should use the website or place an order only with the involvement and consent of a parent or legal guardian.

We do not knowingly collect children’s personal information for targeted advertising or other unnecessary purposes.

11. Photographs Submitted for Replacement Claims

If you receive a damaged, leaking, opened, or incorrect product, you may send photographs to us through WhatsApp, email, or our website.

We will use these photographs and the associated order information only to:

Verify the condition of the package or product
Investigate the issue
Communicate with the courier or relevant service provider
Process an eligible replacement
Maintain records relating to the complaint

Please avoid including unrelated people, documents, payment information, or other sensitive personal information in photographs submitted to us.

12. Third-Party Links and Services

Our website may contain links to third-party websites, social-media platforms, payment pages, or other external services.

We are not responsible for the content, security, or privacy practices of these third parties. We recommend reviewing their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology, business practices, or legal obligations change.

The revised Privacy Policy will be published on this page with an updated effective date. We encourage you to review this page periodically.

14. Privacy and Customer-Support Contact

For privacy requests, complaints, order-related assistance, or bulk enquiries, please contact us:

All Days Healthy Living
Operated by All Days Food Ventures
YMCA Cross Road
Calicut, Kerala – 673001
India

Call Support: +91 9995691791
Email: alldayshealthyliving@gmail.com
Website: www.alldayshealthyliving.com

Customer-Support Hours:
Monday to Saturday: 10:00 AM to 7:00 PM
Sunday: Closed

We will review and respond to legitimate privacy requests and grievances within a reasonable period.